Refund Policy
This Refund Policy is part of our Terms of Service. Because services are set up automatically and resources are reserved immediately, and because cryptocurrency payments cannot be reversed, payments are generally non-refundable. This page explains the exceptions and how credits work.
1. General rule
- Payments for hosting and reseller services are non-refundable once the service has been activated.
- You can cancel a service at any time from the Client Area. It stays active until the end of the paid period; unused time is not refunded.
- Choose your plan and billing term carefully. Every plan lists its resources and renewal price before you order.
2. Exceptions
- Duplicate payments or overpayments: the extra amount is credited to your account balance.
- Service not delivered: if we cannot activate a paid service for reasons on our side, the payment is credited to your account balance in full.
- Extended outage: if a hardware failure or a network problem in our infrastructure makes your service unavailable and we cannot fix it within 48 hours, we either move the service to another server or credit the unused value of the remaining service period to your account balance.
Exceptions apply only when the problem was caused by our infrastructure, not by your Content, your software, your domain settings or third parties outside our control.
3. Account balance
- Credits are added to your account balance in USD and can be used for any invoice.
- Paying out an account balance in cryptocurrency is possible on request, at our discretion, to an address you provide. Network fees are deducted from the amount paid out.
4. Not refundable
- Domain registrations, renewals and transfers, because they are paid to the registry immediately.
- Cryptocurrency network and miner fees.
- Services suspended or terminated because of a breach of our Terms of Service or Acceptable Use Policy.
- Setup fees and services that have already been fully provided, such as completed paid work.
5. How to request a credit
Open a support ticket in the Client Area with the invoice number and a short explanation, within 30 days of the payment or incident. We answer every request and explain our decision.